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BackyardEOS keeps freezing


Nelson
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Tonight as it was a clear night I decided to set up my scope and connected my Canon T3i but the program kept freezing and I had to restart the program time and again, I turned of my laptop and tried the program again but when I went into ‘frame and focus ‘ it froze again, in the end I gave up. Any ideas please. I have the Premium version. It asked me for verification before allowing me to open the program, it has never done that before. Anyone help please.

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Hi everyone I have now bought a new repeater usb3 cable and tried the connection with firstly the old, usb2, repeater cable then my  new usb3, instead of using a cable that is either 15 meters (usb2) long or 5 meter cable (usb3) I plugged the camera, using the canon cable, directly into my laptop then I plugged in the new usb 3 cable and the older usb2  into the usb3 port. Everything worked ok but when I tried the usb2 and usb3 cable in the usb2 port it froze when I went into frame and focus. So it appears that the usb3 port is the one I have to use but this was not always the case, as it (usb2) worked perfectly in that port. I have the premiere version 3.1.61. I have not used the system or program at night for quite a while been concentrating on the Sun. Has something happened in the updates I.e taken usb2 out and we now have to us sub3 port?

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