BackyardEOS keeps freezing

[Nelson]

Tonight as it was a clear night I decided to set up my scope and connected my Canon T3i but the program kept freezing and I had to restart the program time and again, I turned of my laptop and tried the program again but when I went into ‘frame and focus ‘ it froze again, in the end I gave up. Any ideas please. I have the Premium version. It asked me for verification before allowing me to open the program, it has never done that before. Anyone help please.

[astroman133]

If BYE froze while in Frame & Focus or while downloading an image it is most likely due to USB saturation or a flaky cable. In very rare cases it could be the camera. It may take a review of the log file to be sure.

[admin]

I would recommend doing a camera factory reset.  This has solved issues similar to this in the past.

Is the camera dial set to "M"?

[Nelson]

Hi everyone I have now bought a new repeater usb3 cable and tried the connection with firstly the old, usb2, repeater cable then my  new usb3, instead of using a cable that is either 15 meters (usb2) long or 5 meter cable (usb3) I plugged the camera, using the canon cable, directly into my laptop then I plugged in the new usb 3 cable and the older usb2  into the usb3 port. Everything worked ok but when I tried the usb2 and usb3 cable in the usb2 port it froze when I went into frame and focus. So it appears that the usb3 port is the one I have to use but this was not always the case, as it (usb2) worked perfectly in that port. I have the premiere version 3.1.61. I have not used the system or program at night for quite a while been concentrating on the Sun. Has something happened in the updates I.e taken usb2 out and we now have to us sub3 port?

[admin]

Usb2 / 3 is a computer related, not software.

However, is your 5M USB 3 cable a regular cable or a repeater cable?  The usb3 protocol specs says maximum length is 3M so 5M is way out of specs and this may be the cause.

[Nelson]

Hi Guylain yes both the longer cables are repeater ones. What I don’t understand is that the old usb2 cable worked fine but not now.

[astroman133]

Cables do fail, especially active cables. Make sure that all the contacts are clean. I once had a cable fail in the field only to discover that there was a piece of dead grass in one of the contacts.