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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Timeout During Download


Dezza
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17 hours ago, admin said:

I moved this thread in the BackyardEOS forum.

Used Bulb >30s and TV <30s  in BYE with dial on camera (B and M) reflecting this. Different ISOs 1200 -1600 range. Mirror Lock enabled.  White Balance - daylight. Long and ISO Noise Reduction off.  Picture Style - Standard. Aspect ratio 3:2.  RAW and JPEG. USB connected. Save to PC. anything else?

Did notice that the temperature reading, mirror lock status is no longer showing in the Camera Information Centre.

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21 minutes ago, astroman133 said:

I would turn off mirror lockup and I would update to BYE 3.1.17 RC4 from the Pre-release download area.

Now getting License Fault Error. Key has expired, been deactivated or hasn't been activated.

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Yeah, trial keys also have an internal _count_.  It can only be started 20'ish times, I forget the real number.  It's rare that someone gets this limit but if you're doing a lot of testing it is possible.

I can cancel your trial key and this would allow you to request another key but since you're had 2 trials already the 3rd one may not work... if it does not I'll need to do a remote login to re-seed it.

Let me know what you want to do.

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3 minutes ago, admin said:

Yeah, trial keys also have an internal _count_.  It can only be started 20'ish times, I forget the real number.  It's rare that someone gets this limit but if you're doing a lot of testing it is possible.

I can cancel your trial key and this would allow you to request another key but since you're had 2 trials already the 3rd one may not work... if it does not I'll need to do a remote login to re-seed it.

Let me know what you want to do.

Cancel trial key and request another key.

Thanks

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12 minutes ago, admin said:

Done,add it again in your cart.

It was strange just before it expired, I tried another USB cable and it was downloading ok. Back on the old cable with new key and is downloading images OK. Maybe coincidental.

Nice easy product to use. Thanks

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22 minutes ago, Dezza said:

It was strange just before it expired, I tried another USB cable and it was downloading ok. Back on the old cable with new key and is downloading images OK. Maybe coincidental.

Nice easy product to use. Thanks

odd.

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