Can`t connect to camera (6DmkII, Win10), 3.1.17 RC3

[Alexey Popov]

Hello! 

Recently changed notebook. The new one is Lenovo Yoga with Win 10 x64. Last one was Asus with Win8 x64. Camera is 6DmkII.

EOS Utility installed and works properly.

Backyard EOS 3.1.17 RC3 installed and disconnects right after connection. Logs attached. 

logfile-[20190217-15h48m21s320]-[8372]-2019-02-17.txt

[Alexey Popov]

After laptop restarting BYE starts to work properly. Some temporary problems...

[admin]

Probably a driver.  Glad it works now. 

[s3igell]

BYE/BYN uses the Manufacturer-supplied SDK in order to communicate with the Camera and to perform any Camera-based Actions such as Setting Exposure or ISO.

Because the 6DmkII has so many new features, you will need to keep your Camera Settings rather Generic - or else learn how to do a Factory Reset for times when you can't determine which Advanced Setting is at issue.

Case in point:  Make sure that you are not using one of the Face-Tracking Focus Modes - its been shown to block SDK Functionality.  Same with WiFi vs USB (there is a post on this forum that explains how you can connect BYE via WiFi - but you'll need to start with USB2 Cable).