Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

Cant Validate BYE Trial Version


mvillegas69

Question

hello, I have downloaded the trial version 3 times and it keeps giving me the error that I need an internet connection or the latest version of BYE. It's 1 minute old and I just downloaded so obviously I have in internet connection and it couldnt have been updated within the last 60 sec.  Any suggestions?  Thank you :)

Link to comment
Share on other sites

  • Answers 2
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

2 answers to this question

Recommended Posts

  • 0

Your problem is not with the download, or even with the install. So it does not seem like repeating that process will change your issue.

The subject of your post references the BYE Trial Version. This is not accurate. Trial is the license type that has nothing to do with the version of the software that you are using. The version is numeric, like 3.1.16. Since the same version can have any of the 3 licenses installed there is no such thing as the "Trial Version".

It could be that your firewall or anti-virus software is preventing BYE from accessing the internet to validate the license. You should copy/past your license key from your My Purchases area on this web site into the validation dialog and enter your username (case-sensitive) into the Identifier field.

Finally, in case you do not already know, that when you are using the Trial license BYE requires a working internet connect to validate the license whenever the application is started. You can thank the people who tried to extend their trial license by setting their PC time back for forcing the authors to take this active measure to protect their intellectual property. The good news is that you can test much of BYE's functionality in the house at the kitchen table. Then before venturing out to a dark sky site with no internet connection, you can eliminate the need for a connection by purchasing and validating a Classic or Premium license.

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use