BYE stopped working

[kander13@verizon.net]

BYE working perfectly for months, then stopped. Upon activation the application asks for the premium key. I enter the key and sign-in name, and the app replies with "Object reference not set to an instant of an object." I have no idea what this means. What do I need to do to fix this?

[astroman133]

This is just a guess, but it could be that the license file somehow became corrupted. You could delete the file and let BYE re-create it. This would mean that you will need to re-enter the key and identifier one more time. The file is at C:\Users\<username>\AppData\BackyardEOSv31-license.txt.

[admin]

46 minutes ago, astroman133 said:

This is just a guess, but it could be that the license file somehow became corrupted. You could delete the file and let BYE re-create it. This would mean that you will need to re-enter the key and identifier one more time. The file is at C:\Users\<username>\AppData\BackyardEOSv31-license.txt.

Yes, this should fix it.  

Keep us posted.

[kander13@verizon.net]

1 hour ago, admin said:

Yes, this should fix it.  

Keep us posted.

Well, that brought about a different result. After deleting the "BackyardEOSv31-license.txt" file, I reopened the application which responded with "Unexpected charater encountered while parsing value: <.Path", line0, position 0."

 

[astroman133]

Which version of BYE?

[kander13@verizon.net]

3.1.16-Premium Edition. Funny thing, I just shut down the application, re-opened, entered the serial number and identifier, and it works! Any idea why it's being so persnickity?

[admin]

Glad you got it to work.

Regards,

[kander13@verizon.net]

Thanks for your help!