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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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kander13@verizon.net

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This is just a guess, but it could be that the license file somehow became corrupted. You could delete the file and let BYE re-create it. This would mean that you will need to re-enter the key and identifier one more time. The file is at C:\Users\<username>\AppData\BackyardEOSv31-license.txt.

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46 minutes ago, astroman133 said:

This is just a guess, but it could be that the license file somehow became corrupted. You could delete the file and let BYE re-create it. This would mean that you will need to re-enter the key and identifier one more time. The file is at C:\Users\<username>\AppData\BackyardEOSv31-license.txt.

Yes, this should fix it.  

Keep us posted.

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