cant activate trail BYEOS

[captjeff00@outlook.com]

I currently use BYNikon Premium, but I now have a Canon 2ti. When I enter the trail key for BYEOS it says its either expired, deactivated or has not been activated. I plan on using both BYNIKON and BYEOS, but want to do the trail first for BYEOS to insure all works well. 

[astroman133]

A Trial license is good for 30 days and requires an internet connection, for validation, each time BYE is started up. Also, a BYN key will not work with BYE. Check the expiration date of your BYE Trial license. Also make sure that the license key and identifier are correctly entered. Use copy/paste to ensure that the license key is not mis-typed. The identifier is your username and is case sensitive. In your case your username appears to be your email address.

[captjeff00@outlook.com]

I am using the copy/paste and verified it's correct. Now if its any help I did make 3 wrong key entries in a row trying to load BYEOS, but have verified the entry is correct

[captjeff00@outlook.com]

BTW, I love BYNIKON. Works great. I expect BYEOS will be the same. Just gotta get thru this issue

[captjeff00@outlook.com]

also not using the Nikon key. am using the trail key I got this morning about an hour ago

[admin]

Can yo confirm you have this all sorted out now.  I see this key has been activated about 2 hours ago on the server logs.

Regards

[captjeff00@outlook.com]

no, not yet. still tells me key is expired,deactivated, etc

[captjeff00@outlook.com]

i'll uninstall then try reinstalling. let see if that works

[astroman133]

It is unlikely that re-installing the software will fix what you are experiencing.

You have not said, but does the PC where you are running BYE have a working internet connection? This is required during the trial period.

[admin]

I just tried your key ending with 23803 and it validated at my end.

[captjeff00@outlook.com]

as you stated, reinstall didn't fix. verify my identifier is my email address captjeff00@outlook.com  that's what I used. Yes, I am connected to the internet. I'm at a total loss. Not a clue what the issue could be. Should I go ahead and purchase the product. Or should I wait to see what is going on. I fully intend on using BYEOS

[captjeff00@outlook.com]

just checked, the email address is my identifier

[admin]

39 minutes ago, captjeff00@outlook.com said:

as you stated, reinstall didn't fix. verify my identifier is my email address captjeff00@outlook.com  that's what I used. Yes, I am connected to the internet. I'm at a total loss. Not a clue what the issue could be. Should I go ahead and purchase the product. Or should I wait to see what is going on. I fully intend on using BYEOS

 

I suspect your anti-virus or firewall is blocking it.   Disable them first, try to validate, then turn them on again.  This should validate if this is the cause.

[astroman133]

Well, the only other possibility seems to be that your PC is not able to contact the O'Telescope server to validate the license. Since no other users have reported the same issue, it is likely that your PC is blocking access. I would follow Guy;ain's suggestion.

[captjeff00@outlook.com]

turned off antivirus(Bitfinder) and turned off windows firewall. Restarted, verified Bitfinder and Windows Firewall were off and still the same thing. This is depressing.

[captjeff00@outlook.com]

since it says that the key is expired or not activated, etc from the server is there a way to generate another key that will activate

[admin]

3 minutes ago, captjeff00@outlook.com said:

since it says that the key is expired or not activated, etc is there a way to generate another key that will activate

It's activated, I just used it.  Have you ever used a BYE trial key on this computer?  Even if it was 3 years ago?

Try another PC as a test.

[captjeff00@outlook.com]

Yes. I used it for the BYNikon that I'm using now. I have since purchased the premium edition of BYNikon

[captjeff00@outlook.com]

I,m so sorry that this is happening. I cant imagine not having BYEOS as my capture software. It has been wonderful using it with the Nikon

[astroman133]

His question was have you ever installed a BYE (Backyard EOS (Canon)) trial license on the same PC. It is different from a Backyard Nikon (BYN) license.

[admin]

4 minutes ago, astroman133 said:

His question was have you ever installed a BYE (Backyard EOS (Canon)) trial license on the same PC. It is different from a Backyard Nikon (BYN) license.

Correct... did you try BYE on another computer?

[captjeff00@outlook.com]

No, only BYNikon, and it was on this computer

[captjeff00@outlook.com]

2 hours ago, admin said:

It's activated, I just used it.  Have you ever used a BYE trial key on this computer?  Even if it was 3 years ago?

Try another PC as a test.

 

[captjeff00@outlook.com]

 

I tried to download the trial/add to cart, but it said I can only buy this once. On my other computer

[astroman133]

You don't need to buy the trial again. Just download onto the other PC and apply the license.

[admin]

As Rock said, just download, install, and use the same key. 

[captjeff00@outlook.com]

well, it loaded ok on my other computer. so it's my laptop somehow not letting me load it. i'll try and troubleshoot.

[captjeff00@outlook.com]

Attached is the error msg I get as soon as I click on the BYEv3.1 icon on the desktop. My antivirus is disabled, windows firewall is disabled also. This computer has somehow blocked the software. I don't know why.

[captjeff00@outlook.com]

as you can see, antivirus has allowed the .exe

[captjeff00@outlook.com]

Could there be a possible conflict with the BYNikon that's installed on this machine.

[astroman133]

Conflict with BYN is not likely.

The only thing that I could suggest is to re-install BYE to a different folder and try to register again.