Activation not possible

[fornax55]

HI there, I'm desperately trying to install my BYN on my new laptop Win10. When I enter my license key it says it's a trial version and I should download the newest version - which I did (2.0.9 from the website). It also says there are no different downloads for trial or premium versions, and that the license key would automatically activate the correct functions for the license key. I used the license key given in "My purchases". Please help, thank you!

[admin]

42 minutes ago, fornax55 said:

Thank you all for your quick answers.

Guylain, I checked my purchases ( credit card statements)  and it says I paid USD 35.- for a "BYN classic edition" on October 31st, 2016 as the trial period had run out. The payment was confirmed the same day, and the key ( the only one I have) mentioned in "My purchases" should not be the trial version key. What can we do about it?

 

Well, you have more than one account; invoice #19229 is not under account "fornax55".

Please log in with the account you purchased and your key is there.

Regards,

[s3igell]

It sounds like you are on the correct track - Download the v2.0.9 Installation file and your Registration Key.  Then Install that file (it will install as "Trial" until you "Register" with your Key), and start the BYN Application.  Then, in the "Padlock Icon" of the Upper Right, Copy-Paste your Registration Key.

If you are doing this, and getting an error, then post the Specific Error and any details.

[s3igell]

If you have Registered, then make sure that you collect your Registration Key from the "My Purchases"/"Orders" portion of this website (menu above).

 

[admin]

Your trial key was issued September 24, 2016, this is 18 months ago.  Trials keys are only valid for 30 days, yours is long expired.

[fornax55]

Thank you all for your quick answers.

Guylain, I checked my purchases ( credit card statements)  and it says I paid USD 35.- for a "BYN classic edition" on October 31st, 2016 as the trial period had run out. The payment was confirmed the same day, and the key ( the only one I have) mentioned in "My purchases" should not be the trial version key. What can we do about it?

<<invoice deleted>>

[fornax55]

JC I forgot about a second account, thanks!