Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

Connection Issue - Latest Edition


joeursa
 Share

Question

I was able to connect this morning, but cannot connect tonight. The Canon software recognizes the camera, but not BYEOS. I've tried restarting and downloading latest Windows updates and I do have the latest BYEOS. Would reinstallation help? I'm using a Canon T3i.

Thanks.

Link to comment
Share on other sites

5 answers to this question

Recommended Posts

  • 0

Saying that you have "the latest" is vague, especially for someone reading your post a year or two from now. Please tell us the exact BYE version number.

Make sure that your cabling is fully inserted at both ends. Which Canon software? The EOS Utility?

In BYE, which Canon "driver" are you selecting when you attempt to connect? Try Canon215.

Both BYE and the EOS Utility use the Canon SDK for low-level connection and control. If one works then the other will almost always work.

Thanks.

 

Link to comment
Share on other sites

  • 0

If EOS Utility connects and BYE does not it can only be 2 things.  (1) EOS Utility is still running, or (2) you are not selecting the correct Canon drivers in BYE, try the other options.

As mentioned above, please specify your full version number.

Happy New Year.

Link to comment
Share on other sites

  • 0

Thanks, I do tend to be vague at times and understand the frustration of someone looking at this a year or two from now. It's Version 3.1.16.  The Canon utility is "EOS Utility 2" which I downloaded from the Canon website in early 2017.  A further note which others may find helpful is that upon re-installation, I now have a second BYE icon on my desktop, except this one also says "BYE v3.1 (camera 2)" below the icon. This is the icon that launches BYE that will connect to my camera. When I select the The original icon with the standard title "BYE v3.1" it will launch BYE, but it will not recognize my camera. So I have it working. I'm a Mac person (the single most frustrating thing for an astrophotographer I think) , so I'll take my PC into work and ask one of the IT folks how to get rid of the original icon that no longer seems to be working. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use