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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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BillChamberlain19


BillChamberlain19
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You are shooting 900 second frames in Frame & Focus??? Why? Using LiveView for extended periods of time can cause the camera to shut down. Nothing that BYE can do to prevent this.

Or are you describing to different issues??? 1- unable to use LiveView 2- spontaneous disconnects while imaging?? Let's work on one issue at a time.

Spontaneous disconnects are usually caused by cabling, but can also be caused by the camera shutting down to protect itself or from low battery power. They can also be caused by the PC shutting down the USB ports as a power saving feature.

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PLEASE SUBMIT THE LOG FILES AS PER THE INSTRUCTIONS!

You reported this thread as being inappropriate and you attached your log file to the inappropriate report.  When you do so the thread/post disappear until a moderator looks at it and approves it.

Please resend as per the instructions.

Regards.

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Okay, I managed to retrieve you logs from the inappropriate report content on the server.

Your camera is issuing a shutdown command so BYE in return loses connection to the camera.

2017-12-11 16:02:55,340 [OnStateEventHandler] INFO  - StateEvent_Shutdown Fired! (inParameter=0)

I do not know why it does that.  Try reseting the camera back to factory setting a try again. 

Keep us posted.

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Oh, before doing a full factory reset, do you have an auto shutdown setting in your camera after a few minutes of inactivity to conserve the battery?  if yes turn this off and try again.  IF you still have the issue do the factory reset and try again.

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15 hours ago, admin said:

Oh, before doing a full factory reset, do you have an auto shutdown setting in your camera after a few minutes of inactivity to conserve the battery?  if yes turn this off and try again.  IF you still have the issue do the factory reset and try again.

 

15 hours ago, admin said:

Oh, before doing a full factory reset, do you have an auto shutdown setting in your camera after a few minutes of inactivity to conserve the battery?  if yes turn this off and try again.  IF you still have the issue do the factory reset and try again.

A rare clear night tonight (NW UK) so I'll check the camera settings and try again.  Thanks

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Bill,

You absolutely do not need to spend a clear night testing camera disconnects from BYE. You can do that anytime with your laptop and camera at the kitchen table. That allows you to give quicker feedback to suggestions for solving the issue and gets you ready to spend that occasional clear night actually doing trouble-free imaging.

The only reasons that you would consistently see disconnects during a real imaging session but not during indoor tabletop testing would be related to ambient conditions or cabling. For example cold outdoor temperature or high humidity could affect camera operation. Also, movement of the mount as it tracks the sky could stress a cable and cause a momentary disconnect.

If your issue occurs often then indoor testing should help determine right away whether it has been solved.

BTW, Guylain's suggestion about disabling the Auto power off setting is a good one. You should also make sure that Live View shooting is enabled in the camera's menus. I was able to get the camera to send a SHUTDOWN message by disabling Live View shooting in the camera and then connecting BYE with the camera and trying to switch from Imaging to Frame & Focus.

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