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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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my cannon 760d is not connecting.



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You need to provide more information. What version of BYE? Which driver/SDK are you selecting when you click Connect? How is the camera cabled? What length of cable? Which version of Windows? 32 or 64-bit.

We are not looking over your shoulder so we only know what you tell us about what you are doing and seeing.


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In a new thread you replied:

Backyard eos cannot find my canon 760d when I connect up.
Running bye 3.1  (camera 2)
Windows 10 and the usb lead is ok
Because it works for my nightscape ccd Camera. 

My reply to your post:

When you provide the version number of BYE, please provide the complete number. There are 17 releases of BYE 3.1, numbered from 3.1.0 to 3.1.16. Please provide all 3 numbers.

You must disable WiFi in your camera in order to connect via USB.

When the camera is plugged into the PC and powered on, does it show up in the Windows Device Manager?

Which driver/SDK are you choosing at connect time??? You must select Canon. The Canon215 and Canon210 choices are not correct for your camera since they correspond to versions of the Canon SDK that were released before the 760D/T6s was released.

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On 11/26/2017 at 8:34 AM, david42 said:

I am trying to connect to backyard but having no luck with my camera.

Hi David

I was just having the same issue myself with the same camera however I had used the 760D with the software many times previous. A google search came up with this thread and while reading I managed to fix problem myself. Not sure if your issue was resolved but for the sake of others arriving here, i'll throw my two cents worth in.

My issue was resolved by disabling the Wi-Fi/NFC setting in the menu of the camera.

I forgot that a few days earlier I had been using my phone as a remote for taking some pics and forgot to disable Wi-Fi after the session. So I'm guessing the camera disabled the USB to do this since it wouldn't connect to EOS Utility either!!

It is now working fine with BYE 3.1.16 Premium


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