Need to retrieve key and reload software

[mike4packers]

My BYEOS is corrupted but cannot find a key to reload.  Nothing shows in the "my purchases" but my purchase would date back to early 2014 or late 2013.

[astroman133]

Did you use a different username to get your license key? Which version are you trying to use?

[admin]

There really is no point if posting all of these log file.

You need to follow the upgrade instructions since 2013/14 is before 3.1 was released.

https://www.otelescope.com/store/category/2-backyardeos/

[mike4packers]

I've searched notebooks for some record of the license key but not finding it.   It's possible that I used the email "mikehbopp@yahoo.com' as account name.  I don't know how that helps me now.  Below is the error I get when trying to launch the application.  I've been using it for years on same computer.  So, baffled by the error.

[admin]

This looks like the license file stored on your computer got corrupted somehow. 

Try this; it should recreate the license key file again.

1) Go to c:/users/<<username>/AppData  
2) Delete file "BackyardEOSv31-license.txt".
3) Start BYE
4) Enter your key again.

The AppData folder is a hidden folder; if you don't see it you need to make sure you have Windows setup to show hidden files and folders.

Keep us posted,

[mike4packers]

On 12/2/2017 at 3:30 PM, admin said:

Try this; it should recreate the license key file again.

1) Go to c:/users/<<username>/AppData  
2) Delete file "BackyardEOSv31-license.txt".
3) Start BYE
4) Enter your key again.

I cannot find the .txt file above.

[admin]

The file has to be there if you have ever activated BYE on this computer, that I'm 1000% sure about this.

However, upon looking at the error this seems more related to a configuration file gone bad, not the license file.

Install BYE in a different folder and I believe you'll be fine.

Regards,

[mike4packers]

22 hours ago, admin said:

The file has to be there if you have ever activated BYE on this computer, that I'm 1000% sure about this.

However, upon looking at the error this seems more related to a configuration file gone bad, not the license file.

Install BYE in a different folder and I believe you'll be fine.

Regards,

Okay, I've reinstalled BYE in a different folder, which now prompts me for the license key, which I have not saved anywhere.  My bad but just didn't think about this at the time.

 

[admin]

Your key is stored online here on the website.  Just click "My Purchases" from the top main menu bar.

Regards,

[astroman133]

Your 3.1 key is stored on the web site, under My Purchases. If you have not upgraded your 3.0, 5-line key to a 3.1 key then it is/was up to you to keep the key safe yourself. That is one of the reasons for the conversion to the new key,

 

[admin]

Hi, 

I'm confused.  You only have a BackyardNIKON key under your account.

Are you trying to install/use BackyardNIKON or BackyardEOS?

Regards,

[mike4packers]

No, I recently purchased BackyardNikon for camera2 but have used BYEOS on camera1 for several years, until corrupted few weeks back.  Only the newer purchase shows in my account.  Don't know why EOS is not there but that purchase was early 2014 timeframe.

[admin]

1 hour ago, mike4packers said:

No, I recently purchased BackyardNikon for camera2 but have used BYEOS on camera1 for several years, until corrupted few weeks back.  Only the newer purchase shows in my account.  Don't know why EOS is not there but that purchase was early 2014 timeframe.

Okay, send me an email to support@otelescope.com and we'll take it from there.