Finger print error

[sdeaches]

I am getting a finger print error after upgrade to 3.1.16. When I enter my account log in name I get License validation error>

Please help

[admin]

8 minutes ago, sdeaches said:

Also it used to auto fill my key and now it does not. When I log into my account it shows no purchases. I did write my key down and that is how I have been trying. How do I find my key. I do have the  receipt if you need it to  verify or purchased it 

Okay, now I'm 110% you created multiple accounts here and you purchased under another account.  This is the only explanation for your key not being in your client area. 

Regards, 

[admin]

Just now, sdeaches said:

I am getting a finger print error after upgrade to 3.1.16. When I enter my account log in name I get License validation error>

Please help

You get get this each time you start the application?

If yes it means Windows messed up the security properties on the file where the key is stored.  You can safely delete this file and try again.

1) Go to c:/users/<<username>/AppData  
2) Delete file "BackyardEOSv31-license.txt".
3) Start BYE
4) Enter your key again.

Keep us posted.

[sdeaches]

I have no appdata folder in the location

[sdeaches]

I just uninstalled and reinstalled and have same issue

[admin]

44 minutes ago, sdeaches said:

I have no appdata folder in the location

 

You have have the appData folder, but it is hidden by default in windows.  Set windows to show hidden files and you'll see it.

This is NOT an install issue, it's a Windows security profile issues.

Keep us posted.

[sdeaches]

Ok found it , deleted it. Now I just get a License validation Error Key or Identifier Error

[sdeaches]

Also it used to auto fill my key and now it does not. When I log into my account it shows no purchases. I did write my key down and that is how I have been trying. How do I find my key. I do have the  receipt if you need it to  verify or purchased it 

[admin]

43 minutes ago, sdeaches said:

Ok found it , deleted it. Now I just get a License validation Error Key or Identifier Error

Then you are not entering the correct information.  This is the only cause to an identifier error while validating.

[admin]

9 minutes ago, sdeaches said:

Also it used to auto fill my key and now it does not. When I log into my account it shows no purchases. I did write my key down and that is how I have been trying. How do I find my key. I do have the  receipt if you need it to  verify or purchased it 

Well, you just deleted the key file, of course it won't auto fill until you enter the correct info again.

[AstroEGM]

That was it. Do not remember signing up twice but yes used the username from a kept email when purchased and it works>

Thank You