Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
My BYE premium has a tendency to crash fairly frequently after the first few images. I am connected, tracking, and capturing, then suddenly the screen freezes and I get a notice from Windows that BYE has stopped working and offers a choice to wait or close the program. My only real response is to close since it does not respond. Can someone help me with diagnostics or other info to help me troubleshoot this. It has been frustrating to say the least. Thank you. I really like the product and have had a blast using it.
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