BYE Trial version License activation error

[kg9kt]

Greetings,

I'm less than a week into the trial version, I keep getting the error "Trial keys require Internet access".  When I enter my Identifier, I get "license activation error! Trial keys require Internet access."  I'm on my home network.  I have booted the PC and opened my router firewall, which did not help.

BYE worked fine the first few days I used it.

 

Thanks,

Dennis

 

 

[admin]

36 minutes ago, arioch1st said:

Hi, I installed the trial version as I lost my full version when my laptop was stolen. I validated the trial version with the key that came with it. But for some reason the trial version does not accept the replacement 5line key that you sent me.

9OXQ2-YGI6A-ARV6C-*****-*****

********************************************

*******************************************

********************************************

***************************************/iU8=

Thank you for not posting your full key.

Okay, you are going at this the wrong way, I think.

1) Download and install 3.1.16.

2) Follow the upgrade instructions on the link I posted earlier.  You need to use the key I re-sent you a few days ago for the upgrade, the first line of that key *IS* your free upgrade coupon.

3) Once the upgrade complete you will have a 3.1 key; use that key in 3.1.16.

4) Your new key will not be sent by email.  It will be stored online under "My Purchases -> Orders"".

Regards,

[admin]

Then something has changed on your PC,  Most likely suspect is the anti-virus.  Disable it and try again to see if this is the cause.

[rvdkooy]

I just downloaded the latest version, requested a trial key and I get the same error as kg9kt

disabling antivirus does not help

with kind regards,

Ronald van der Kooij

[johnvirdin@gmail.com]

I am 20 days into my trial and I receive the same error.   Disabling Windows Defender Antivirus did not help. 

[admin]

I'm at a lost here.  The is a simple REST API Internet call to the licensing server.  If it fails and you do have Internet access on that computer then Windows/Firewall/Anti-virus is blocking it.

The website was down for about 15 minutes yesterday so during this time this error would have occured since the server was not reachable but this has been resolved and the server is accepting and has been accepting request since.

Any network guru that can offer clues?

[admin]

OKAY, WORKING ON IT

The server went down yesterday and again today.  In the process of fixing it, my provider has disabled some APIs.  Which means some request did not complete.

They have restored them but in the process too many bad requests were made and the service is locked.  I'm trying to unlock it right now.

I'll be in touch

[arioch1st]

I have installed BYEOS on my laptop and I am also having the same issue of not being able to evaluate my trial copy.

All I get is the message that Trial keys require Internet access.

is there a fix for this issue?

 

arioch1st

[admin]

7 hours ago, arioch1st said:

I have installed BYEOS on my laptop and I am also having the same issue of not being able to evaluate my trial copy.

All I get is the message that Trial keys require Internet access.

is there a fix for this issue?

 

arioch1st

What version of BYE did you download and installed?

[astroman133]

Be sure that you are trying to use BYE 3.1.16 AND that your PC has Internet access. Internet access is required because of users who have tried to cheat the Trial license by setting their PC time back. So BYE has to get the current time from a network location.

[arioch1st]

11 hours ago, admin said:

What version of BYE did you download and installed?

I installed V319, only downloaded it yesterday.

Hmm just noticed latest version is v3116, so I am installing that.

[arioch1st]

Installed and validated.

Can I ask.. where do I enter my full key string?

I clicked on the padlock and selected "Edit" but there is no where that I can enter my replacement 5 line key

[admin]

4 hours ago, arioch1st said:

Installed and validated.

Can I ask.. where do I enter my full key string?

I clicked on the padlock and selected "Edit" but there is no where that I can enter my replacement 5 line key

I'm confused.  You said installed and validated.

Why do you need to enter you key again.

You installed and validated what?  3.0.9 or the latest 3.1.16?

For the 5-line key you need to follow the upgrade instructions on the upgrade page.  Click the link below, scroll down and click the upgrade tab.

https://www.otelescope.com/store/category/2-backyardeos/

Regards,

 

[arioch1st]

Hi, I installed the trial version as I lost my full version when my laptop was stolen. I validated the trial version with the key that came with it. But for some reason the trial version does not accept the replacement 5line key that you sent me.

9OXQ2-YGI6A-ARV6C-*****-*****

********************************************

*******************************************

********************************************

***************************************/iU8=

[astroman133]

arioch1st,

You are not using the correct process.

If you already are a licensed user of BYE then you have no need for a Trial license. Instead you should follow the instructions on the Upgrade tab (go to the BYE product page in the Store and scroll down). The instructions are specific to which previous version you are upgrading from.

[arioch1st]

Many thanks for your patience, all sorted now