squak - bye disconnected

[wsmike]

Hi

my BYE will not connect even if canon EOS utility can. I've tried both wifi and cable. I have also the latest release 3.1.11 on a windows 10 pro,  Where do I begin troubleshooting this?

 

Thanks

Mike

[astroman133]

Which camera? In order to use a wired USB connection you must disable WiFi comms in the camera.

If the EOS Utility can connect with a USB cable then BYE should connect. If it does not, then you may have a busted installation. You should try installing again, but to a new destination folder.

[admin]

If EOS Utility connects then BYE will connect, that I'm 110% sure about this.

One error that people makes is that only 1 application can connect to the camera at a time so id EOS is still connection to the camera and you try to connect with BYE it will fail so make EOS Utility is no longer connected to the camera.  In fact you should make sure it is not even running.

You did not tell us much.  What camera do you have and which drivers are you choosing in BYE when connecting?

Keep us posted,

[wsmike]

Hi 

canon 6d wg, since i'm running eos utility wifi must be off.  

Could you clarify 'One error that people makes is that only 1 application can connect to the camera at a time so id EOS is still connection to the camera and you try to connect with BYE it will fail so make EOS Utility is no longer connected to the camera.  In fact you should make sure it is not even running.'

do you mean that BYE can operate without initiating canon eos utilities? Or that once connected with eos utilities, close everything and connect with BYE?

As you may have guest I'm trying to figure out how to take astrophotos.

Thanks for you help

 

Cheers

[wsmike]

You're Right, One can close the app and it'll disappear from the bar, but it's still running in the background. You can check for it running in the background in that pop-up window one accesses from the bar that shows what is still active, ie virus checker and print services. So once I closed that, started in backyard eos. Connect  Yeahhhhhhhhh

Consider this closed and another newbie "temporarily" satisfied.

Thanks 

 

[astroman133]

--> do you mean that BYE can operate without initiating canon eos utilities?

This is true. BYE does not need or use the Canon EOS Utilities. However, both apps use the Canon SDK to communicate with the camera. So for a new BYE user it is often important to see if the EOS Utility will connect to the camera or not. This proves to them that their issue is NOT a problem with BYE.

--> Or that once connected with eos utilities, close everything and connect with BYE?

Only one app can be connected to the camera at a time, so In order for BYE to connect to the camera, the EOS Utility must not be connected. The easiest way for some people to confirm this is to make sure that the EOS Utility is shut down. Canon has complicated this by automatically starting the EOS Utility when the camera is physically plugged into the PC. This can require you to shut down the EOS Utility every time the camera is connected. There may be a setting to prevent the EOS Utility from taking over the camera's connection. It will be in the EOS Utility's startup options.

[s3igell]

On 7/4/2017 at 4:33 PM, wsmike said:

You're Right, One can close the app and it'll disappear from the bar, but it's still running in the background. You can check for it running in the background in that pop-up window one accesses from the bar that shows what is still active, ie virus checker and print services. So once I closed that, started in backyard eos. Connect  Yeahhhhhhhhh

There is a Checkbox in the Settings of Canon EOS Utility which will keep the App from Running in the Background.  (I'm not at Imaging Laptop, so can't describe exactly "Where" in EOS Utility to find Settings...)