Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
I just purchased BackyardEOS premium today after running the trial to evaluate. Now when I start Backyard EOS, it will not connect and neither will EOS Utility. Both worked fine in the trial after I resolved the problem with the MTP USB device driver (I had to download and install it). The error I am getting when I check the device driver is this: "Insufficient system resources exist to complete API". I am using an ASUS 10" 2-in-0ne laptop. Windows also tells me I already have the correct driver installed. I have BackyardOS installed on the 500GB SSD drive D:, not the C: drive. The C: drive has only about 250MB available so I install programs on D: instead. The Trial ran just fine in this configuration so I am at a loss to figure out why the purchased premium version does not, obviously it's a Windows problem. How do I fix this driver problem. Do I have to search and eliminate other programs to regain resources in order for this to work? I am not a technical guru. I really don't want to ask for a refund, I like the program. Please help.
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