License wouldn't take, now gives message to contact you.

[darkstar3d]

My laptop crashed during a session last night. After a restart, I got license request (odd, luckily my phone had internet access (on a mountain), but TheSkyX also wanted license as a first-time run). After struggling to get the laptop internet to authorize, it wouldn't. I kept getting a message an instance of an object (something like that) until it said I'd used the license too many times and to contact you. 

 

I have version 8.1.3. I'm going to uninstall/reinstall which should fix the issue (hopefully, my customized settings remain), but I still need my license reset. I've attached the logs in case that helps. I didn't see anything abnormal but it was my very first time looking at the logs. They are from the temp directory. I'm assuming it only moves to the main folder after successful shutdown. 

logfile-20161227-18h20m18s519-7024-2016-12-27.zip

[admin]

Hi Stacy,

 

Oh boy, that is not fun at all

 

Please try again, it should work now.  

 

Regards,

[admin]

Looks like the file hosting your key locally on your computer may have been corrupted somehow.

 

Please delete the file BackyardEOSv31-license.txt located in folder "c:\users\<username>\AppData\"

 

Then start BackyardEOS and enter your new key again.

[darkstar3d]

I just did that. I’m getting: (a:MAX_USES) error. I tried a lot to get it to activate last night. Really sad that I lost half of the only clear night I’ve had in a while. 

[darkstar3d]

Thanks! All of my settings are intact as well!

[darkstar3d]

I'm going to store a second copy of the license file. I often travel to places without any signal and can't get to the internet at all to reregister.