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Unable to validate premium edition


jvtucke

Question

I have purchased and attempted to install the Premium version of BYE.  However, attempts to validate are unsuccessful and get a message that states "Object reference not set to an instance of an object".

 

Please advise.

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Can you provide details about the steps that you are doing to validate the license key?

 

Do you get the error message when launching BYE or when you are actually doing the license validation? How are you entering the license key? typing the letters or cut & paste? Are you entering your otelescope.com username as your Identifier (being sure to match the actual case)? What is the last thing that you are doing before you get the error message?

 

License validation requires an active internet connection.

 

PS don't past your key into public posts in this forum!

 

Thanks!

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jvtucke, on 03 Aug 2016 - 7:07 PM, said:

I uninstalled the previous version, deleted the folder, and reinstalled in a new folder and get the same message.  Still unable to validate.

When you say new folder did you change the name of the folder for the install or use a new folder of the same name?

 

If you used the same name for the new folder you may wish to try with a new folder with a different folder name.

 

Jim

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