Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
New users often post to one of the Support Forums when they are unable to connect BYE or BYN to their camera.
I would suggest that help for most models could be added to the User Guide, with references to the Supported Cameras list. Then if the app is unable to connect, you could offer to open the user guide to display the relevant topic(s). This could be hidden as the "Ask for Drivers" dialog for experienced users.
Topics in the User Guide could be:
The more easily you can provide information to users for self-help, the less the support load.
Once the User Guide has been updated, then a pinned topic could be added to the Application Support forum for each camera pointing to the Guide.
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