Unable to install BackyardEOS on Win 8.1

[Bas]

Hi, 

 

I have no trial version op BackyardEOS and did a download after I purchased BackyardEOS 3.1.6. Everything went fine. But then I tried to open the .exe file and I got this message: "The setup files are corrupted. please obtain a new copy of the program." Trying to run it on Windows 8.1

So I tried a new download, same thing. I tried 3.1.5 and still the same.
Does someone has(or knows) an solution for this?

Did a download via IE instead of Chrome. If I download Backyard EOS in IE it says: "Download was interrupted".

Thanks in advance, 

 

Bastiaan

[admin]

Weird, never got that error before.

 

If you still have issues please send me an email to support@otelescope.com and I will send you a direct link.

 

Regards.

[astroman133]

Delete any partial download file(s) and try again to download 3.1.6 with IE.  If you get a complete download, then try to install it.

[Bas]

Delete any partial download file(s) and try again to download 3.1.6 with IE.  If you get a complete download, then try to install it.

Tried this several times, sadly it didn't work.

 

Weird, never got that error before.

 

If you still have issues please send me an email to support@otelescope.com and I will send you a direct link.

 

Regards.

 

Will send you an email, thank you.

[Bas]

I've got the direct link. This worked! I can't really tell where it went wrong with downloading from your website. Is your server/website doing something to the files? Sounds weird to me, because i' m the only one with the problem..

[astroman133]

Are you having a problem downloading the setup file? or is the problem occurring when you try to install it?

 

The more detail you can provide, the easier it will be for us to help you.

 

How large is the setup file? My copy of setup-BackyardEOS-v316.exe is 28,390 KB in size.

[admin]

I've got the direct link. This worked! I can't really tell where it went wrong with downloading from your website. Is your server/website doing something to the files? Sounds weird to me, because i' m the only one with the problem..

 

Nope, it is a straight file donwload.

[Bas]

Are you having a problem downloading the setup file? or is the problem occurring when you try to install it?

 

The more detail you can provide, the easier it will be for us to help you.

 

How large is the setup file? My copy of setup-BackyardEOS-v316.exe is 28,390 KB in size.

 

Got the direct link from Guylain, this worked. Maybe someone else will run into this problem, so here's what I've got.

 

But it's strange the direct link via the website didn't work. With chrome, I couldn't install, but with IE I got this message:

 

On the left is what I see when I download it with IE. On the right you can see what error message I get when I try to open the .exe file(both on IE and Chrome).

 

[admin]

Odd, the only thing I can think of is that your anti-virus changes a bit or 2 when scanning it during of after download.

 

Thanks for sharing.