Low FPS on BYEOS when using Planetary Imaging

[jayta98]

So i have a T5i and I decided to use the planetary section on BYEOS since it is the only camera i got. I do see when I start capturing the best FPS i'm getting is 8.3. My laptop is old, it is a toshiba satellite Intel centrino dual core, 2 GB RAM and 500 GB SSD. Could the older laptop slowing down FPS? or Could it be some setting in the camera? I haven't changed much of the factory settings. Thanks.

[admin]

No 1 FPS is not normal.  I suspect the VM USB driver may be the culprit here.  Do you have a Windows PC you can try to at least see what FPS you get when connected directly.  This way you would have a reference point to work with.

Keep us posted.

[lloyd75]

I was able to test on a windows PC and FPS is high, as expected. Also, the frame rate appears to be normal in the EOS Utility running in Mac OS on this PC. The problem does appear to be specific to running in the Parallels VM. Not sure what I can do about the USB drivers but I'll continue to research.

[chuckaway99]

Hey Lloyd, exactly the same issue here, did you ever get anywhere with this?

[lloyd75]

Hi there. I found the same issue using iCap and a planetary “webcam” type camera in Parallels, and that camera also yielded normal frame rates in a Mac native application. My guess is that the Parallels USB drivers are the issue and it’s not specific to Canon cameras or BYE. Unfortunately I don’t have the tech chops to troubleshoot that so I’m stuck, and the Parallels support forums were no help either.

I did find that the latest Parallels update has slightly better frame rates in the same applications, but still not near what is expected on a regular Windows machine.

[Virg75]

Hi - I'm facing this issue currently with Parallels 16, running Windows 10 (and Backyard EOS 3.2.2), and am getting FPS of 1 to 2. Other (non astro) apps seems to be working as USB 3 in terms of transfer rates, did any find a solution? I didn't have an issue with VirtualBox, as slow as it was, memorywise.

Thanks,

Brian

[astroman133]

Please tell us what model of camera you are using. This is always important to know!

Are you running the latest version of Parallels?

[Virg75]

On 4/1/2021 at 8:43 PM, astroman133 said:

Please tell us what model of camera you are using. This is always important to know!

Are you running the latest version of Parallels?

Hi - yes, I'm running the latest version of Parallels. The camera in question is a Canon EOS 250D.

Cheers,

Brian

[astroman133]

Low frame rate can have any of several causes:

1. The camera...the T4i seems to have lower frame rate than other models
2. USB contention...traffic to and from other devices is slowing all USB traffic down. 
3. Communication errors due to a flaky cable
4. O/S infrastructure issues, perhaps due to running a Windows VM on a Mac.

So, try a different cable. If possible, the cable should be known to be good

If the Mac has multiple, internal USB hubs as PCs do, try putting the camera on a hub by itself.

Try the Canon EOS Utility software. If it gets a low frame rate then you can be confident that BYE is not the cause.

Continue pursuing support from Parallels experts.

Try the camera on a PC with no VM to see what is possible.

Not a Mac guy so sorry that I cannot be of more help.