Error Validating Trial - Additional non-parsable characters are at the end of the string

[spike13]

I am really excited about trying out this software.

I watched a youtube were you presented it and it looks amazing!

 

I am getting this error after I enter my Trial License Key and my username:

Additional non-parsable characters are at the end of the string

 

My first attempt was to install this in a Windows 7 64bit VM on my Macbook.

Then I tried on my Windows 7 64bit work laptop.

 

I get the same error in both environments.

 

I am not entering any addition characters that I am aware of.

I have re-enter the license  key several times along with my identifier.

 

Doing some testing, if I don't enter anything in the Identifier field I get a Missing identifier error that I would expect.

If I just enter 'a' in the field it comes back with the "Additional non-parsable characters are at the end of the string" error.

 

Do you have any suggestions as to what I can do to correct this error?

 

Thanks,

Ryan

 

[astroman133]

Ryan,

 

Are you manually typing your license key into the validation window?  If so, you should try to transfer it using copy and paste.

[admin]

Hi Ryan,

 

Ummm, I don't seen anything wrong the server side.

 

Delete the file "c:\users\<<username>>\appdata\BackyardEOSv31-license.txt" and try again.

 

The folder AppData is a hidden folder so make sure you can see hidden folders in Windows.

 

Keep us posted.

[spike13]

Hi Guylain,

 

Thank you for your quick response!

 

I have deleted the BackyardEOSv31-license.txt file and tried to enter the License Key and Identifier in the VirtualBox VM install of BYE.

I am still getting the same result, Additional non-passable characters are at the end of the string.

 

This is a new VM that I created just for the purpose of running BYE as I normally run all my software natively on my macbook.

 

I had also installed BYE on my work laptop which is Windows. I will try these steps on that machine later today and post the results here.

 

Thank you!

Ryan

[spike13]

I had not enabled the shared clipboard from the Mac to the VM, so I was manually typing in the license key.

 

For trouble shooting I noticed that there was a new version of BYE v316.

I uninstalled v315.

Removed the install folder.

Removed the xxxlicense.txt file 

Rebooted and installed v316

I had the same result.

 

I then copied the license string to a file on the shared folder for the VM.

I was then able to copy and paste the license in the VM.

When I did this, I noticed the I had been typing a 'l' that should have been an 'f'.

it is working perfectly now.

 

I guess that I would have expected a different error message if I had typo-ed the license key.

It was my mistake.

 

I was able to figure it out, but you were correct Astroman133. Thank for posting the solution!

 

Now I am looking forward to playing with this Awesome software!

[astroman133]

Perhaps it would be possible to use a larger, more readable font for displaying the license key in "my client area".
 

[admin]

I had not enabled the shared clipboard from the Mac to the VM, so I was manually typing in the license key.

 

For trouble shooting I noticed that there was a new version of BYE v316.

I uninstalled v315.

Removed the install folder.

Removed the xxxlicense.txt file 

Rebooted and installed v316

I had the same result.

 

I then copied the license string to a file on the shared folder for the VM.

I was then able to copy and paste the license in the VM.

When I did this, I noticed the I had been typing a 'l' that should have been an 'f'.

it is working perfectly now.

 

I guess that I would have expected a different error message if I had typo-ed the license key.

It was my mistake.

 

I was able to figure it out, but you were correct Astroman133. Thank for posting the solution!

 

Now I am looking forward to playing with this Awesome software!

 

All letters in 3.1.x keys are lower case.  It makes it easier to differentiate " i " with " 1 " and so on.

 

Regards,