Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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mbossert
I recently purchased a Canon R6mii and have been trying to get it to connect to BYE without any luck. Previously, I was using a Canon 6D without any issues. Using the R6mii I've tried both the 32bit BYE 3.2.2 and just downloaded the 64bit BYE 3.5.0 also with no avail. I am running these on a 64-bit install of Win 11 Pro.
I have the camera on Manual, auto-focus off. I'm connecting via USB-C on the camera to USB-A on the PC. I do have EOS Utility on this laptop, but have verified it's not running while trying to connect to BYE. When trying to connect to the camera, BYE spins for a few minutes and eventually fails to connect. The logs (file attached) seem to indicate it connects successfully to the camera and then disconnects and stays disconnected.
Any tips on what I could try to resolve this would be much appreciated.
logfile-[20240324-15h45m17s283]-[3360]-2024-03-24.txt
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mbossert
Progress. I installed both BYE and the Canon EOS Utility on my desktop and both of them successfully connect to my R6mii. Interestingly enough, when I first connected my camera to my desktop and lau
mbossert
After more digging on the Canon forums, I came across a number of posts indicating past compatibility issues between the EOS Utility and AMD chipsets. My laptop has an AMD Ryzen 7 CPU and AMD chipset
mbossert
That's interesting that you're having no issues on an AMD machine. Maybe that's not the actual root cause? Either way, I know it works through the hub and not direct cable from camera to laptop.
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