Canon R50 not connecting ver3.2.3

[Daniel_Marcus]

have ver 3.2.3 premium, will not connect to my canon R50 firmware 1.1 , laptop running windows 11 64 home, says "YOUR camera is not currently supported by the Canon SDK available", then Camera not found! connects just fine with my T3i

any suggestions?

here is the log

10:05:17  Licensed to Daniel_Marcus
10:05:17  BackyardEOS 3.2.3 Premium Edition
10:05:26  Attempting to connect camera...
10:05:26  Canon drivers 'Canon\' initialized.
10:05:26  DEVICEINFO DESCRIPTION IS Canon EOS R50
10:05:26  DEVICEINFO NUMBER IS 2971957947.
10:05:26  YOUR *REAL* MODEL NUMBER IS 2147484800(80000480)
10:05:26  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.
10:05:26  Camera Not Found!  Make sure it's connected to the PC and turned ON
10:42:30  Attempting to connect camera...
10:42:30  Canon drivers 'Canon\' initialized.
10:42:32  600D-T3i CONNECTED!
10:43:14  Camera SHUTDOWN!
10:45:15  Attempting to connect camera...
10:45:15  Canon drivers 'Canon\' initialized.
10:45:16  DEVICEINFO DESCRIPTION IS Canon EOS R50
10:45:16  DEVICEINFO NUMBER IS 2971957947.
10:45:16  YOUR *REAL* MODEL NUMBER IS 2147484800(80000480)
10:45:16  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.
10:45:16  Camera Not Found!  Make sure it's connected to the PC and turned ON

[astroman133]

According to the release notes for BYE 3.5.0.RC6, the R50 is supported in that release candidate. Download it from the Pre-Release area.

[Daniel_Marcus]

works like a charm - thanks!

[astroman133]

No problem. Thanks for letting us know.

[astroman133]

 

Please outline which functionality you have tested. Below is some of the operations that come to mind. They could be considered the minimum testing. Any reply should contain which version you used, including whether it was the 64-bit version or the 32-bit version.

Imaging: Can you capture both Tv and BULB exposures? Can they be converted to TIFF files by BYE?

Frame & Focus: Does brightness of a frame vary as duration changes (up to 2 seconds) and as ISO changes? Does selecting and moving the Zoom box behave as expected?

Planetary: Is the Frame Rate acceptable? Can you save both AVI and individual JPG files?

If you make a run to test these features, it may be good to attach the log file for the devs to inspect to see of there are any errors that were captured.

Testing the above items should take less than 30 minutes. With detailed feedback the developers can feel confident when adding the R50 to the Supported Cameras list when BYE 3.5.0 is released. It will also test most of the features that you need when you take BYE into to the field, so you are doing yourself a favor as well.

Thanks,