Cannot Connect to Z9

[twinion]

I'm trying to connect my Z9 and haven't had any luck so far.

I'm using BackyardNIKON 3.5.0 x64 - RC6 and connecting to a Nikon Z9 with Firmware 4.1

I've attempted this on multiple Windows 11 PCs (one custom desktop and one Dell XPS15), using both USB A->C and C->C cables, not using any USB hubs. The battery is full and the memory card is empty. I have the USB setting to MTP/PTP. When first connecting, I get the "The camera is in upload priority mode. To exit upload priority mode and return to live view, press the shutter-release button half way" message. I press the shutter half-way to return to live view and I can see the USB symbol on the camera. The memory card is available in Windows explorer. I am able to successfully use tethered shooting on Lightroom Classic on the same PC, so I'm confident the camera connection is good.

I've had the same results on both PCs and have power cycled the camera between attempts and the PCs themselves.

The log from the connection attempt reads:

14:59:34  BackyardNIKON 3.5.0 RC6
14:59:50  Attempting to connect camera...
14:59:51  NikonX64/Z9 drivers initialized.
14:59:58  Camera Not Found!  Make sure it's connected to the PC and turned ON

 

Any troubleshooting suggestions are welcome.

[astroman133]

You are the second Z9 users with apparently the same issue. The first issue was logged here about 2 weeks ago ->

As far as I know, there has been no resolution of the first reported issue.

The only thing that I might suggest is to try the 32-bit version of the BYN software.

 

[admin]

2 hours ago, twinion said:

I I have the USB setting to MTP/PTP.

What are the other options other than MTP/PTP? BYN is not using PTP protocol to communicate to the camera.

[admin]

Are you able to do a factory reset on your Z9 just to see if that works?

[admin]

Please the latest v3.5.0-RC7 pre-release. I made a change in how the camera locates and loads the SDK, I'm hoping this works. 

Keep us posted.