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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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My key # will not work.



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Basically it means just what it says...the entered license key does not validate.

Be sure to use copy/paste to transfer your license key from the web site into BYE rather than trying to type it in. This eliminates typing errors.

Since you did not provide any info on your computer I will also say that obsolete, unsupported versions of Windows 7 and 8, and early 8.1 do not come with the new web security that the O'Telescope servers require to validate your license. You need to either upgrade Windows to 10 or 11 or upgrade the Transport Layer Security (TLS) to version 1.2. Microsoft should have instructions for how to install TLS 1.2 onto your system.

Finally, since you are new to this site, please remember to NEVER post your license key in this or any other public site.

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What you are describing does not sound like my key. Are you getting it from My Purchases | Orders on the blue menu bar at the top of this page?

You need to be logged in with the same username that you used when you bought the license.

Oh, just in case you might be tempted.....do not post your key to this forum or on any other public site.

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5 hours ago, mpotter said:

I have tried o and 0.  The key# does not work.  The first field  contains only 3 characters the other 5 fields contain 5 characters each.  Could my user name be wrong? But I used it to sign in.

That is incorrect. Look on the website under "My Purchases -> My Orders". Your key is complete and does work, I just tried and it validated. I'm a bit concerned with your comments "I have tried o and 0"; you should cut&paste from the website, cut&paste is the only way to remove keying errors.

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