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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Installing Premium Edition.


melvin

Question

hi I have managed to get as far as inputting my activation code I then input the word I use to log in, not my password, but when I hit the 'validate' button I get the
' could not find any recognisable digits'. I have tried a number of times without any success. Is the identifier the same as what you sign in with as I use no other words to log in. Please advise.

Scratch that I have managed to download it, all I need now is instruction on how to move it from one laptop to another, anyone help by giving me an idiots guide on how to do it. I know I have to copy the activation key to my USB but how?

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You have hidden characters in your cut&paste.

 

Copy your key in notepad, then copy from notepad and paste it in BYE.  This should get ride of the special characters.

 

Alternatively you can type you key manually.  To prevent errors all letters are in lower case so the difference between 0 and o and 1 and i are more obvious.

 

Keep us posted,

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