Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
- 0
Question
lietzed
Bought this software in 2017 and updated it and reactivated the key but when I tried to connect the camera I get these 4 messages.
1) Make sure EOS Utility is not running.
Not sure what this means. On the computer or on the camera?
2) Make sure the camera is turned on and the battery is fully charged.
The camera is on and the battery is full charged
3) If you are trying to connect a DIGIC II camera model such as the 5D, 20D, 20Da, 30D, or 350D make sure your are running Windows 32 bits. These models do not work on Windows 64 bits.
How do I check this?
4) If you are using a USB hub, remove it, connect the camera directly in a USB port on your computer and try again.
Not using a hub. Single cable. Also tried another cable with the same result.
If you are still having issues please visit our support forum at http://forum.otelescope.com and open a support ticket.
So here I am. Any suggestion??
Link to comment
Share on other sites
Top Posters For This Question
2
2
1
Popular Days
Dec 11
2
Dec 16
1
Dec 17
1
Jan 16
1
Top Posters For This Question
astroman133 2 posts
lietzed 2 posts
admin 1 post
Popular Days
Dec 11 2022
2 posts
Dec 16 2022
1 post
Dec 17 2022
1 post
Jan 16 2023
1 post
Popular Posts
astroman133
1) Make sure EOS Utility is not running. The Canon EOS Utility is a Canon camera control program, similar to BYE, but not focused on astrophotography. It if is connected to the camera BYE will no
4 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.