Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

About saving photos


assodicuori
 Share

Question

Hello and good Sunday, I am your customer for several years, I had a pc where I had installed Backyard Eos for a fee, now a couple of months ago this pc broke me and I bought a new one, I installed Backyard eos again, entered the keyword I had, but I'm noticing that when I use it,  I save the preview, save me the videos, but if I do a normal exposure of 60 seconds saves me everything but the photo, do I have to regain the license? what could be the problem? Thank you very much and have a good Sunday

Link to comment
Share on other sites

  • Answers 4
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

4 answers to this question

Recommended Posts

  • 0

Yes, I sharpened it several years ago, as written I broke the PC, I bought a new one, I installed the program again and entered the keyword I had, but while in the old pc everything worked perfectly, now in the new pc I save only the preview and videos, if I do an exposure of 60 seconds saves me everything but the photo,  I repeat that for several years I have been your customer, I bought the license in December 2018 and paid 35 USD

Link to comment
Share on other sites

  • 0

If you did not have a valid license you would not be able to Connect to the camera. Your problem seems to be something different.

Preview (Snap) images from Frame and Focus and videos from the Planetary and Drift Align screens come to the PC by default. Pics from the Imaging screen are saved based on your Save To choice in the Capture Plan Center where the choices are (PC, Camera, or PC+Camera). If your choice does not include PC then the images are not downloaded to the PC. If you have selected a PC option and you still do not see your image displayed on the screen or appearing in your selected 'Download folder' (on the Settings dialog) then it is possible that your new PC's security software is preventing the image file from being downloaded or the security on your Download folder is preventing the images from being saved there.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share


×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use